Gaya APA
Fandy Tjiptono, Ph.D. (2011).
Service Management (Mewujudkan Layanan Prima);Edisi 2 (2).
Yogyakarta:
Andi Offset.
Gaya Chicago
Fandy Tjiptono, Ph.D.
Service Management (Mewujudkan Layanan Prima);Edisi 2.
2
Yogyakarta:
Andi Offset,
2011.
Text.
Gaya MLA
Fandy Tjiptono, Ph.D.
Service Management (Mewujudkan Layanan Prima);Edisi 2.
2
Yogyakarta:
Andi Offset,
2011.
Text.
Gaya Turabian
Fandy Tjiptono, Ph.D.
Service Management (Mewujudkan Layanan Prima);Edisi 2.
2
Yogyakarta:
Andi Offset,
2011.
Print.